It has been reported that transportation currently accounts sizeable no. of the GDP, and intra-city logistics is a significant part of it in terms of value. Intra-city logistics has evolved over time and it is gradually progressing to provide all-inclusive shipment services. Moreover being able to provide integrated service has become one of the main lookouts for intra-city logistics companies. Customers are more likely to opt for a company that packs, picks and delivers from their doorstep. The annual Inbound Logistics Top 3PL Excellence Award is a highly anticipated benchmark for the logistics sector, identifying companies that consistently demonstrate superior performance, adaptability, and value creation for their clients.
This is why adopting security standards like ISO/IEC ensures that retailers not only secure customer information but also align with international best practices in data security. The role of technology in refining logistics processes has become crucial, catering to contemporary consumers’ desires for swift, precise and customized service. This evolution in logistics is driven by the demand for enhanced customer experiences, spotlighting the importance of speed, accuracy, and personalization in today’s fast-moving market.
A Moody’s Analytics survey highlights a gap, revealing that 69% of global businesses lack real-time supply chain visibility. Promptly addressing any delivery issues further builds trust, laying the groundwork for customer loyalty and showcasing the retailer’s commitment to excellent service. The utilisation of predictive analytics has revolutionised the planning and execution processes in logistics. By leveraging historical data, machine learning algorithms, and artificial intelligence, logistics companies can anticipate demand patterns and allocate resources accordingly, optimise routes, and streamline operations. This enhances efficiency and enables better resource allocation, reducing delays and improving overall customer satisfaction. Predictive analytics empower logistics providers to proactively address potential issues, leading to a smoother and more reliable supply chain.
Let’s explore three technologies that help retail businesses optimize their logistics and create a delightful customer experience. Oracle announced the results of its “Global Insights on Succeeding in the Customer Experience Era” report. This global survey of 1,342 senior-level executives from 18 countries in North America, Europe, Asia Pacific and Latin America yields new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. ST. LOUIS, July 21, 2025 (GLOBE NEWSWIRE) — Sunset Transportation (“Sunset”), a leading third-party logistics (3PL) provider, announces its recognition by Inbound Logistics as the No. 3 3PL in their prestigious 2025 Top 3PL Excellence Award. This distinguished honor underscores Sunset Transportation’s unwavering commitment to operational excellence, innovative solutions, and personalized service within the highly competitive logistics industry.
Addressing these issues demands meticulous preparation, active involvement from all stakeholders and substantial investments in educational programs. Selecting a dispatch management system that is not only scalable but also user-friendly, ensuring it dovetails seamlessly with existing infrastructures, can ease the integration process. Clear, open discussions highlighting the advantages and financial gains of the new system, combined with practical, hands-on training sessions, can also make for smoother change management and pave the way for its successful adoption. Locally, BPL has a loyal and longlived client list, some of whom they’ve been servicing for more than 15 years. Steve Smith, warehousing director at BPL, attributes this partly to analysing the reasons for losing customers when this happens and also looking closely at how often and why BPL is re-awarded business.
Mazda Motor Europe (MME) said Jorgen Olesen, vice president of customer service and logistics, will retire on 31 March, 2016 after almost 18 years of service with Mazda. With Quartz AI, it’s aiming to provide highly customized and accelerated AI platforms that combine its deep domain expertise with Nvidia’s AI Enterprise software stack and Omniverse design tools to help customers gain an edge over their competitors. Our departure point is always in-depth conversations to gain a comprehensive understanding of our customers’ specific needs, supply chain intricacies, and operational details. Supply chain management affects every aspect of a nation’s daily life, from businesses to the individual.
We look for clients that value what we do and put a focus on high performance and value instead of the lowest cost,” Holmquist said. Patton said that for most clients, dealing with freight can be a “necessary evil.” But they work to give clients a different and positive experience from what they’ve had previously. From 2013 to 2014, Stream Logistics grew more than 1,000 percent and is on track to grow an additional 250 percent by the end of this year, according to company data. What started as a 30-client roster is now comprised of 200 active shippers each month, Holmquist said. Patton said putting together a team of employees that have the same philosophy and dedication to service also has been key. Michael Cleary, logistics supervisor for Duncan Family Farms, relies on Stream Logistics to deliver about 2,250 pallets of produce each week from the Goodyear farm to distribution centers in Yuma, where it travels to grocers on the east coast and in the Midwest.
This delivery concept however brings a lot of challenges that third party service providers need to overcome, largely depending on cultures, locations & habits of online customers. With the new age population of Millennial’s and Generation Z habituated to online shopping starting from groceries to apparel to furniture and even OTC medicines online shopping is a boon that saves time, cost, and the physical effort of shopping. Integrating artificial intelligence (AI) in customer service has brought about a paradigm shift in communication within the logistics industry. Chatbots powered by natural language processing enable instant and personalised customer interactions, addressing queries, providing order updates, and offering assistance. These AI-driven communication tools enhance customer satisfaction by delivering prompt and accurate information and free up human resources to focus on more complex tasks, improving overall operational efficiency. We go beyond traditional transport providers, offering innovative, personalised integrated end-to-end logistics and supply chain solutions that empower businesses across sub-Saharan Africa.
Our approach seamlessly blends process and technology with a deep understanding of our customers’ unique requirements to help them achieve and exceed their goals. Integrating dynamic route planning software into retail operations is a complex challenge, necessitating solutions with flexible APIs and customizable features for a tailored fit. Post-implementation, businesses face costs related to software acquisition, staff training and managing change. Therefore, careful integration and comprehensive change management are critical for overcoming these obstacles and achieving a competitive edge.
One such case in point is our long-standing relationship with a glass manufacturer whom had a unique problem of “scuffing” on their bottles. A dedicated team analysed their logistics operations, and found the root cause of the problem. “We continually urge our staff to remain aware of their actions that will impact customer service, with value-added services tracked,” he says.